This policy describes how we, at Pro-Techs Surfacing, use, process, and handle your personal information when you use our services or website.

1. Who “we” are

When we say “Pro-Techs Surfacing,” “we,” “us,” or “our” in this Policy, we are referring to Pro-Techs Surfacing, LLC, a company based in Copley Township, Ohio, USA, doing business as Pro-Techs Surfacing.

2. Who “you” are

When we say “you,” we are referring to a customer, a visitor to our website, or any individual or organization interacting with Pro-Techs Surfacing services or products. A “customer” can be an entity or organization that has acquired a product or service from Pro-Techs Surfacing or an individual who has engaged with us for personal use or interest.

3. Scope of Policy

In addition to outlining our practices for collecting, using, and disclosing personal information, this Policy details the rights individuals possess to manage the use of their personal data. When we mention “personal information” within this Policy, we’re referring to any details linked to an identified or identifiable individual. This may encompass the individual’s name, identification number, geographical data, email address, social media presence, or any other online identifier. If you engage with Pro-Techs Surfacing services via a business client, the stipulations of that business’s agreement with Pro-Techs Surfacing could limit our collection or utilization of your personal data beyond what is depicted in this Policy.

4. Changes to Policy

Pro-Techs Surfacing reserves the right to modify this Policy periodically. The latest iteration of the Policy can be identified by the date situated at its beginning. Every update or alteration becomes effective as soon as it’s announced. This announcement can be conveyed in multiple ways, including through updating the Policy on our website or via any other form of notification on the Site. We urge you to frequently revisit this Policy to remain updated on any modifications that might impact you. Your persistent engagement with Pro-Techs Surfacing’s website or services is an indication of your acceptance and understanding of this Policy.

5. Getting in Touch

Should you have inquiries or feedback regarding this Policy, especially pertaining to the handling of your personal data, we’re here to assist. Drop us an email at info@pro-techssurfacing.com or write to us at Pro-Techs Surfacing, Attention: Privacy Concerns, 3840 Ridgewood Rd. Unit 4343, Copley, OH 44321, USA.

INFORMATION COLLECTED

The following paragraphs describe the personal information we collect at Pro-Techs Surfacing.

6. Information you provide to us

When you register for or use the Services provided by Pro-Techs Surfacing, modify your account with us, consult with our customer support, send us an email, engage with interactive features of our platforms or Services, take part in a survey, enter a contest, attend a Pro-Techs Surfacing event, integrate our Services with another website, or communicate with us in any manner, you’re willingly sharing information with us. The personal data we might gather directly from you includes your first and last names, company name, email, phone number, physical address, and other relevant business details.

7. Information collected for and by our clients

If you are a client using Pro-Techs Surfacing Services, you may handle personal data that you’ve gathered from your own staff or clients. It’s your responsibility to ensure you have the necessary permissions for us to gather and manage this information.

8. Data we gather from your interaction with our Services

When you engage with the Services provided by Pro-Techs Surfacing, we collect data regarding the nature and timing of your interactions. This data, saved in logs or other files linked to your account, may include your IP address, browser, and activities performed on our platform.

9. Data Pro-Techs Surfacing Gathers Automatically

Whenever you utilize our Services or explore the Pro-Techs Surfacing platforms, we automatically gather data concerning your session and interaction, such as your IP address, the operating system, and browsing behavior. We obtain this data from log files and through cookies or other tracking technologies.

10. Data We Acquire from External Entities

Occasionally, Pro-Techs Surfacing may access personal data about you from external parties such as public directories or third-party data suppliers. This helps us improve our services and marketing efforts.

11. Utilization of Personal Data

Pro-Techs Surfacing uses personal data as outlined in this Policy strictly for purposes such as providing, managing, and enhancing our Services, billing, customer support, legal obligations, and marketing communications.

12. Sharing Information Within Pro-Techs Surfacing and Our Service Partners

We work with select third-party vendors and service providers, giving them necessary access to specific information to execute their tasks on our behalf. These providers are contractually obligated to handle your data with care and confidentiality.

13. Protecting Your Personal Data

Pro-Techs Surfacing is committed to the security of your data. We implement reasonable measures to shield your personal data from unauthorized access or misuse.

14. Modifying and Storing Your Data

You may modify or request deletion of your personal data by contacting us. We retain personal data only as long as necessary to fulfill the purposes for which it was collected.

15. Social Media Interaction

Pro-Techs Surfacing’s websites and services may feature social media functionalities, and interactions are subject to the privacy policies of those respective platforms.

16. Public Participation Areas

Any information shared in public areas such as blogs or forums on our website is public and can be viewed by anyone.

17. External Links and Partners

Our website may link to third-party sites that have their own privacy policies. We encourage you to review them before providing any personal information.

18. Minors and Our Services

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.

19. Information for Residents of California

California residents have the right to inquire about the sharing of their personal data with third parties, as outlined in Section 1798.83 of the California Civil Code.

20. SMS Communication and Consent

Pro-Techs Surfacing may offer the option to receive communications via SMS. To ensure compliance with data protection laws such as GDPR, CCPA, and carrier SMS policies, we outline the following regarding SMS data:

Collection and Usage of SMS Data

If you opt in to receive SMS communications from us, we may collect and use your phone number and any data shared via SMS for the purpose of sending you updates, offers, or important notifications related to our services. SMS data will be stored and protected according to the highest data protection standards.

Specific Opt-In for SMS

We require a dedicated, explicit opt-in for SMS communication. By subscribing to our SMS services, you consent to receiving messages for the purpose outlined at the time of subscription. This opt-in will be separate from any other communication preferences (e.g., email or voice).

Details on SMS Usage & Consent

Pro-Techs Surfacing will clearly communicate the types of messages you can expect to receive via SMS, how you can opt-in, and how to opt out. You can unsubscribe from SMS communications at any time by replying with “STOP” or using the opt-out method described in the message.

We aim to ensure this process is transparent and easy to follow, in line with all relevant legal requirements.

21. Questions and Grievances

If you have questions or concerns about this Privacy Policy, please contact us as outlined in Section 5.